SWEATING THE SMALL STUFF

In the last few weeks I have been engaged to assist resolve particular issues arising within different small businesses.

In the first case, the owner took on a manager who within three months had caused a series of complaints alleging sexual harassment. Upon further investigation, it was found that the manager had not disclosed a previous conviction for related offences.

In the second case, the owner employed a new bookkeeper who managed to steal over $25k within two months. Further investigation revealed a series of debts arising from a long period of unemployment.

In the third case, the owner had employed an experienced operator who had claimed various certificates and levels of experience which were subsequently found to be inaccurate.

In the fourth case, a senior employee failed to carry out certain instructions, the result of which was that the business lost significant revenue.

In each case the employee left their employment and the business suffered significantly as a result of what took place. The examples only serve to highlight the importance of good procedures for recruitment and managing the business.

It is particularly important to undertake a rigorous selection process – no matter how urgent it is to take someone on, or how much you rely on ‘gut instinct’ always take the time for interviews, reference checks and confirmation of previous employment.

All roles should have at least some written document setting out areas of responsibility, if not an actual job description. Day to day performance and key areas of the work should be regularly reviewed to ensure there are no emerging issues.

The cost of not taking preventative action could prove more costly in the long run.